Tracking order
At LuminaRobe, we understand the excitement of awaiting your fashion essentials. Once your order is processed and shipped, you can easily monitor its journey directly to your doorstep.
How to Track Your Order
- Order Confirmation: After placing your order, you'll receive a confirmation email at the provided address containing your order number and details.
- Shipping Notification: When your dress, blouse, suit, or shorts are dispatched, we'll send a shipping confirmation email with your tracking number and a link to the carrier's tracking page.
- Track Your Package: Use the provided tracking number to monitor your shipment's progress through the carrier's website or a third-party tracking service.
- Delivery: Once the package is out for delivery, you'll receive updates on the estimated delivery time. Ensure someone is available to receive it, or follow the carrier's instructions for alternative arrangements.
Track with Third-Party Services
For a seamless tracking experience across multiple carriers, we recommend using reliable third-party platforms like 17Track. Here's how to use it:
- Visit the 17Track website.
- Enter your tracking number in the search bar.
- Click "Track" to view real-time updates on your package's location and status.
17Track supports numerous carriers worldwide, making it easy to track your LuminaRobe shipment wherever you are.
Need Assistance?
If you encounter issues with tracking or have questions about your order, our support team is here to help. Contact us via email at [email protected], and include your order number for faster resolution. We typically respond within 24 hours.
Helpful Tips
- Keep your order confirmation and shipping emails handy for quick reference.
- Tracking information may take up to 24 hours to update after shipment.
- For international orders, allow extra time for customs processing.
- If your tracking shows "delivered" but you haven't received the package, check with neighbors or your building management first.
