Shipping policy
Shipping Methods
LuminaRobe currently offers Standard Shipping for all orders. We work with trusted logistics partners to ensure your fashion items arrive safely and on time.
Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipping Time & Costs
Standard Shipping typically takes 5-10 business days for delivery. Shipping costs are calculated at checkout based on your delivery address and order weight.
Shipping Destinations
We currently ship to most countries worldwide. During checkout, you can verify if we deliver to your location.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.
Shipping Address
Please ensure your shipping address is complete and accurate. We are not responsible for packages sent to incorrect addresses provided during checkout.
Customs & Import Taxes
International customers may be subject to customs fees and import taxes. These charges are the responsibility of the recipient and are not included in our shipping costs.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at [email protected] within 7 days of delivery.
Shipping Restrictions
Some destinations may have restrictions on clothing imports. It is the customer's responsibility to check local regulations before ordering.
