Privacy policy
At LuminaRobe, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website and make purchases of our dresses, blouses, suits, and shorts.
We comply with international privacy regulations including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, shipping address, and payment information when you make a purchase
- Technical Information: IP address, browser type, device information, and cookies
- Usage Data: Pages visited, products viewed, and shopping cart activity
- Communication Data: Emails and messages sent to our support team
How We Use Your Information
We use your personal data for the following purposes:
- Process and fulfill your orders for dresses, blouses, suits, and shorts
- Provide customer support and respond to inquiries
- Send order confirmations and shipping notifications
- Improve our website functionality and user experience
- Prevent fraud and ensure website security
- Comply with legal obligations
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data with:
- Payment Processors: To securely process your transactions
- Shipping Partners: To deliver your orders
- Service Providers: Companies that help us operate our website and business
- Legal Authorities: When required by law or to protect our rights
All third-party partners are required to maintain appropriate security measures and use your data only for the services they provide to us.
Data Security and Protection
We implement robust security measures to protect your personal information:
- SSL encryption for all data transmissions
- Secure payment processing systems
- Regular security assessments and updates
- Limited access to personal data within our organization
- Regular backups and disaster recovery procedures
Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and tax obligations
- Resolve disputes and enforce our agreements
Typically, we retain order information for 7 years for tax purposes and customer service data for 3 years after your last interaction with us.
Your Privacy Rights
Under GDPR, CCPA, and other privacy laws, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to processing of your data
- Request data portability
- Withdraw consent where applicable
- Opt-out of data sales (CCPA)
International Data Transfers
As an international e-commerce business, your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws through appropriate safeguards like Standard Contractual Clauses.
Children's Privacy
LuminaRobe does not knowingly collect personal information from children under the age of 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: [email protected]
We will respond to all legitimate requests within 30 days.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information about our privacy practices.
